Reference

Terms That Shape Your Account

The mpo7 Terms & Conditions put account rules, wallet checks and lobby access in one place before you join, so you know how DANA, OVO, GoPay and QRIS…

Local law appliesDANA OVO GoPay QRIS24/7 live chatAccount > Security
mpo7 Terms That Shape Your Account
CONTACT PATHS

Where To Ask About Terms

A Terms question should reach the team that can see your account record, not a public inbox with no context. Use live chat for time-sensitive access questions, WhatsApp for document follow-up, or email when you need a written answer you can keep. We answer in English for Indonesian customers, and we may ask you to confirm your account ID, registered phone number, payment rail and the exact clause you want clarified.

Team online

Live chat

Open live chat from the floating Help button and choose Terms & Conditions. We keep the thread linked to your account ID, so wallet entries, DANA receipts and login time can be checked together.

WhatsApp help

Use the WhatsApp link inside the Help area when a Terms question needs images, such as a QRIS receipt or device screenshot. Our team answers 24/7, with extra checks for account ownership.

Email record

Send longer Terms requests to [email protected] with your account ID and the clause number. Email works well for correction requests, data questions and cases where you need a written response.

ACCOUNT CARE

Six Ways We Handle Terms

Terms & Conditions are only useful when they match how the service actually runs. We keep account steps, payment checks, cookies, session records and support actions connected to the same profile so…

Acceptance record

When you create an account, we record the time you accepted the Terms & Conditions. That record helps us confirm which version applied when you opened Live Casino, Mines or another lobby area.

Payment matching

Wallet checks compare your account name with DANA, OVO, GoPay or QRIS details. If a receipt is unclear, the Terms allow us to ask for a clearer image before we move the request forward.

Cookie use

Cookies help us keep your login session active and detect unusual account access. The Terms explain that these records support security, wallet tracing and customer help rather than public profiling.

Device path

You can check active access under Account > Security > Devices. If a device looks unfamiliar, contact us through live chat so we can compare session time, IP region and recent wallet activity.

Retention period

We keep account, wallet and support records only as long as needed for operational, legal and dispute reasons. When a record is no longer required, we remove or anonymise it where our Terms allow.

Change request

If your phone number, email or account name needs correction, start in Account > Profile and contact support if the field is locked. We may request payment proof before changing sensitive details.

Seven Terms Questions Before You Join

Before you open an account, you should know how the Terms & Conditions affect access, payments, records and help requests. These answers cover the questions we receive most often from Indonesia, especially around wallet name matching, device security, local law and account changes. If your situation is specific, contact us with your account ID and the payment rail involved so we can answer from the right record.

You accept them when you create your account and continue using the lobby. We record the acceptance time, so any later wallet check, Live Casino session or support request can be matched to the active Terms.

No. Access and eligibility depend on local law and are available only where local law permits. If your location, documents or payment record create a conflict, the Terms allow us to restrict access.

The Terms require payment records to match your account profile. We check wallet name, transaction ID and receipt image to reduce disputes, prevent account sharing and make withdrawal handling traceable.

Go to Account > Profile and update fields that remain editable. If your name, phone or email is locked, contact support with your account ID and proof tied to your registered payment rail.

Yes. The Terms apply to every lobby area, including Aviator, Mega Fishing, Live Casino, Mines, Dota 2 and Bingo. Each room may also show session rules inside your account before entry.

Send the request through live chat, WhatsApp or [email protected]. Tell us which field is wrong, include your account ID, and be ready to confirm phone, email or wallet proof.

Yes, we may update the Terms when account flows, payment checks, security steps or legal requirements change. When we do, continued account use means the updated version applies from the stated effective date.